Shipping Coverage
Bram Journey proudly offers worldwide shipping. No matter where you are, we aim to deliver your outdoor and travel gear right to your doorstep.
Processing Time
All orders are processed within 1–3 business days after confirmation. Orders are not shipped or delivered on weekends or holidays.
Delivery Time
Estimated delivery time varies by location:
Local Deliveries: 3–7 business days
International Deliveries: 7–21 business days
Please note that delivery times are estimates and may vary due to customs processing, logistics issues, or other unforeseen circumstances.
Shipping Charges
Shipping charges are calculated at checkout based on your shipping destination and order size. Any applicable duties, taxes, or customs fees are the responsibility of the customer and may be collected upon delivery.
Cash on Delivery (COD)
We only accept Cash on Delivery. You must pay the full amount in cash to the delivery agent at the time of receiving your order. Please ensure that someone is available at the delivery address to receive and pay for the order.
Tracking Your Order
Once your order is shipped, we will send you a confirmation email with tracking information if available. Some international shipments may not include real-time tracking depending on the courier service used.
Delays and Delivery Issues
While we do our best to ensure timely delivery, delays can occasionally occur. Bram Journey is not liable for shipping delays caused by natural disasters, customs clearance, strikes, or courier service disruptions. If your order is significantly delayed, please contact us at [email protected].
Incorrect Addresses
Please double-check your shipping details before confirming your order. Bram Journey is not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Damaged Packages
If your package is lost or arrives damaged, contact us immediately at [email protected] with your order number and delivery details. We will investigate and provide a resolution as quickly as possible.
Contact Us
If you have any questions or concerns regarding your shipment, please reach out to us at:
[email protected]